ju365 Privacy Policy

1Introduction

ju365 is an online gaming and sports betting platform operating for players in the Philippines. We are committed to protecting your personal data and handling it with transparency and care. This Privacy Policy explains our practices in clear, straightforward terms so you know exactly what happens to your information when you use our platform.

This policy applies to all personal data collected through the ju365 website, mobile app, and any related services. By accessing or using ju365, you acknowledge that you have read this policy and agree to its terms. If you do not agree, please do not use the platform.

2Data We Collect

We collect personal data that falls into the following categories:

Identity and Contact Information

• Full legal name, date of birth, and gender
• Government-issued ID details (required for KYC/identity verification)
• Email address and mobile number
• Residential address

Account and Transaction Data

• Account username, login history, and session data
• Deposit and withdrawal transaction records in Philippine Peso
• Payment method details (e-wallet reference numbers, bank account names — no full card numbers are stored)
• Betting history, game activity, and wagering records

Technical Data

• IP address and device identifiers
• Browser type, operating system, and screen resolution
• Pages visited, time spent, and clickstream data
• Cookies and session tokens

Communications

• Support chat transcripts and email correspondence
• Feedback or reports you submit to us

We collect only what is necessary for the purposes outlined in this policy. We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless specifically required for responsible gaming compliance.

3How We Collect Data

Your personal data is collected through the following means:

• Direct registration: Information you provide when creating your ju365 account, completing KYC verification, or updating your profile.
• Platform activity: Data generated automatically when you use the platform — including bets placed, games accessed, and deposit or withdrawal requests.
• Payment providers: Transaction confirmation data received from your bank or e-wallet provider when you make a deposit or withdrawal in PHP.
• Technical collection: Cookies, log files, and analytics tools that record how you interact with the platform and help us identify and fix technical issues.
• Customer support: Information you share with us when you contact the support team, including chat messages and email content.

4How We Use Your Data

The personal data ju365 collects is used for the following purposes:

We do not use your personal data for automated decision-making that produces significant legal effects on you without a human review process. Where automated systems flag activity for review — such as suspicious login patterns — a member of the ju365 team will assess the case before any account action is taken.

5Data Sharing

ju365 does not sell, rent, or trade your personal data. We share data only in the following limited circumstances:

• Payment processors: To complete PHP deposits and withdrawals, relevant transaction data is shared with your chosen payment provider (such as a Philippine bank or e-wallet service). These providers process data under their own privacy policies.
• Identity verification providers: To fulfil KYC requirements, your identity documents may be processed by a third-party verification service. These partners are bound by strict data handling agreements.
• Technology and infrastructure partners: Providers who host, maintain, or support our platform infrastructure may have access to data in the course of providing those services, under confidentiality agreements.
• Legal and regulatory requirements: ju365 may disclose personal data to relevant authorities if required to do so by applicable Philippine law, a court order, or to protect the rights and safety of users or the platform.

Any third party that receives your data is contractually required to handle it securely and use it only for the specified purpose. We do not permit third parties to use your data for their own marketing.

6Data Security

Keeping your data secure is a priority at ju365. We apply the following measures across the platform:

• SSL/TLS encryption: All data transmitted between your device and ju365 servers is encrypted in transit. You should always see a secure connection indicator in your browser when using the platform.
• OTP verification: One-time password authentication is used at login and for sensitive account actions such as withdrawals, adding an extra barrier against unauthorised access.
• Access controls: Internal access to personal data is restricted to ju365 staff who need it to perform their roles. All staff with data access are subject to confidentiality obligations.
• Regular security reviews: Our systems and processes are reviewed periodically to identify and address potential vulnerabilities.

While we take these measures seriously, no system is completely immune to security incidents. In the event of a data breach that affects your personal information, ju365 will notify you through your registered contact details within a reasonable timeframe and provide guidance on steps you can take to protect your account.

7Data Retention

ju365 retains your personal data for as long as your account is active and for a period after account closure as required by applicable law or for legitimate business purposes such as dispute resolution and fraud prevention.

Specifically:

• Account and identity data is retained for the duration of your account and for a minimum period thereafter as required under applicable regulations.
• Transaction records are retained in accordance with financial record-keeping requirements applicable to online gaming platforms.
• Technical and analytics data is retained in aggregated or anonymised form after your account is closed.
• Support communication records are retained for a reasonable period to assist with ongoing or future support requests.

When data is no longer required for the purposes for which it was collected and no legal retention obligation applies, it is securely deleted or anonymised.

8Your Rights

As a ju365 player based in the Philippines, you have the following rights in relation to your personal data:

• Right to access: You may request a copy of the personal data ju365 holds about you.
• Right to correction: If any of your personal data is inaccurate or incomplete, you may request that we correct it. You can also update basic profile information directly in your account settings.
• Right to deletion: You may request that we delete your personal data, subject to our legal retention obligations and any outstanding account balance or dispute resolution requirements.
• Right to object: You may object to the processing of your personal data for certain purposes, such as direct marketing communications.
• Right to data portability: You may request your personal data in a structured, commonly used format to the extent technically feasible.

To exercise any of these rights, contact the ju365 support team via live chat or email. We will acknowledge your request promptly and aim to respond within a reasonable timeframe. We may need to verify your identity before processing certain requests.

9Cookies

ju365 uses cookies and similar tracking technologies on its platform. Cookies are small data files stored on your device that help us provide a better experience. We use the following types:

• Essential cookies: Required for the platform to function correctly — these keep your session active and allow you to log in, navigate between pages, and complete transactions.
• Performance cookies: Used to collect anonymised data about how players use the platform, which pages are most visited, and where technical errors occur. This data helps us improve the platform.
• Preference cookies: Remember your settings and preferences so you do not need to re-enter them on each visit.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to use the platform properly. ju365 does not use cookies for third-party advertising targeting.

10Minors

ju365 is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has created an account or provided us with personal data, that account will be closed immediately and any associated data will be deleted.

If you are a parent or guardian and believe your child has registered on ju365, please contact our support team immediately so we can investigate and take appropriate action.

11Policy Updates

ju365 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable regulations. When we make changes, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes that materially affect how we use your data, we will make reasonable efforts to notify you via your registered email address or through a notice on the platform. Your continued use of ju365 after a policy update constitutes acceptance of the revised terms.

We encourage you to review this page periodically to stay informed about how we are protecting your information.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal data has been handled, please get in touch with the ju365 team.

Our support team is available 24 hours a day, 7 days a week via live chat on the platform. You can also reach us by email at: [email protected]

For account-specific data requests, please contact us from the email address registered to your account so we can verify your identity efficiently.

You can also review our Terms and Conditions and Responsible Gaming pages for more information about how ju365 operates.